Now Hiring - Inside Sales Representative in Tonawanda, NY

ABOUT US

Pine Pharmaceuticals is a family-owned and operated pharmaceutical company located in Tonawanda, NY along the beautiful Niagara River in the scenic Riverwalk business park. Our team is growing dramatically to meet the tremendous demand for sterile compounded drugs used by physicians every day across the country. Driven by teamwork, Pine is a prominent leader in the 503B outsourcing space, where we continue to innovate.

WHAT IT'S LIKE TO WORK HERE

Pine was founded on a culture of caring, and not just about the specialty coffees available on-campus! At Pine, our employees care about each other, about our community, and about the patient who will ultimately receive the drugs we are responsible for compounding every day. There are a lot of perks working for Pine, including regularly catered lunches, employee appreciation programs, generous discretionary bi-annual profit sharing, healthy work-life balance, and much more! Above all else, Pine Pharmaceuticals is a family-owned and operated company, and employees are treated just like that. Family!

Job Summary:

Inside Sales Representative is responsible for generating revenue by selling products or services over the phone, email, or other virtual communication channels. They work closely with prospective and existing customers, guiding them through the sales process, and providing exceptional customer service.

Essential Job Functions/Responsibilities:

• Prospect and qualify leads: Research and identify potential customers through various sources such as online databases, social media, trade shows, and referrals. Qualify leads based on predetermined criteria to determine their fit for the company's products or services.
• Conduct sales calls: Initiate outbound sales calls to engage with prospects, introduce products or services, and present compelling sales pitches. Use persuasive techniques to overcome objections and close sales.
• Build and maintain relationships: Cultivate relationships with prospects and existing customers to understand their needs, address concerns, and provide ongoing support. Develop a deep understanding of customers' businesses to position products or services effectively.
• Achieve sales targets: Set and work towards individual and team sales targets and quotas. Use effective sales techniques, negotiation skills, and product knowledge to meet or exceed revenue goals.
• Provide product information: Demonstrate a strong understanding of the company's products or services and effectively communicate their features, benefits, and value propositions to customers. Answer customer inquiries and provide accurate and up-to-date information.
• Prepare sales proposals and quotes: Collaborate with the sales and marketing teams to develop and customize sales proposals and quotes based on customers' requirements and budget. Present proposals to customers and address any questions or concerns they may have.
• Follow up on leads and opportunities: Maintain a follow-up schedule to nurture leads and opportunities. Utilize CRM (Customer Relationship Management) software to track customer interactions, update records, and forecast sales.
• Collaborate with the team: Work closely with other members of the sales team, including sales managers, account managers, and customer support representatives, to share information, coordinate efforts, and achieve sales objectives.
• Stay updated on industry trends: Continuously educate oneself on industry trends, competitor products, and market conditions. Keep abreast of changes in customers' needs and adapt sales strategies accordingly.
• Provide feedback and insights: Gather feedback from customers regarding product features, pricing, and overall satisfaction. Share customer insights and market intelligence with the internal teams to improve products, processes, and customer experiences.

Required Skills, Abilities & Education:

• Bachelor’s degree or equivalent
• 2-4 years inside sales experience
• Excellent communication and interpersonal skills
• Strong sales and negotiation abilities
• Proven track record of meeting or exceeding sales targets
• Familiarity with CRM software such as HubSpot or Salesforce
• Highly proficient in Microsoft suite
• Ability to work independently and as part of a team
• Good time management and organizational skills
• Knowledge of the industry and the products or services being sold
• Adaptability and resilience to handle rejection and overcome obstacles
• A positive and enthusiastic attitude towards sales and customer service.
• This position requires some travel for tradeshows and conferences

Benefits:

• 401K with company match
• Discretionary bi-annual profit sharing
• Health insurance (eligible to enroll on first day of hire)
• Generous vacation/sick time
• Paid holidays
• Positive work/life balance
• Peer recognition program
• Leadership development
• Employee discount at our sister company, Pine Pharmacy